{"id":4868,"date":"2022-01-26T19:34:37","date_gmt":"2022-01-26T18:34:37","guid":{"rendered":"https:\/\/www.robsnel.nl\/klantenservice\/"},"modified":"2024-03-07T19:44:02","modified_gmt":"2024-03-07T18:44:02","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.robsnel.com\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"<div class=\"wp-bootstrap-blocks-container container mb-2\">\n\t\n\n<h1 class=\"wp-block-heading mb-0 has-primary-color has-text-color\" id=\"customer-service\">Customer service<\/h1>\n\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"><\/div>\n<\/div>\n\n\n<span class=\"hidden-anchor\" id=\"ordering-process\"><\/span>\n<div id=\"content-image-left-block_5563953f5c911953d4221668f74721b0\" class=\"content-image-left alignfull align-text-left is-position-left content_image_left\">\n    <div class=\"content-holder\">\n        <div class=\"wp-bootstrap-blocks-container\">\n            <div class=\"row\">\n                <div class=\"col-12 text-blue\">\n                    <h3>\n                        Ordering process                    <\/h3>\n                <\/div>\n                <div class=\"col-12 col-xl-3 content_image_left__image mb-4 mb-xl-0\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.robsnel.com\/wp-content\/uploads\/2022\/06\/bestelproces-560x560.png\" title=\"bestelproces\" alt=\"bestelproces\">\n                <\/div>\n                <div class=\"col-12 col-xl-9 text-blue pl-xl-4\">\n                    <div>\n                        <p>The ordering process consists of the following steps:<\/p>\n<ul>\n<li>Request for quote (for this we need the desired item numbers or specifications, etc.)<\/li>\n<li>Order receipt<\/li>\n<li>Working on your order<\/li>\n<li>Delivery of your order (collection or delivery)<\/li>\n<li>Invoicing and payment<\/li>\n<li>Complaints (only in the unlikely event that something is wrong)<\/li>\n<li>Returns (see section further down this page)<\/li>\n<\/ul>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<span class=\"hidden-anchor\" id=\"opening-hours\"><\/span>\n<div id=\"content-image-left-block_6b9cde0002e8d6626b5412347c5f7b27\" class=\"content-image-left alignfull align-text-left is-position-left content_image_left grey-background\">\n    <div class=\"content-holder\">\n        <div class=\"wp-bootstrap-blocks-container\">\n            <div class=\"row\">\n                <div class=\"col-12 text-blue\">\n                    <h3>\n                        Opening hours                    <\/h3>\n                <\/div>\n                <div class=\"col-12 col-xl-3 content_image_left__image mb-4 mb-xl-0\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.robsnel.com\/wp-content\/uploads\/2022\/06\/openingstijden-560x560.png\" title=\"openingstijden\" alt=\"openingstijden\">\n                <\/div>\n                <div class=\"col-12 col-xl-9 text-blue pl-xl-4\">\n                    <div>\n                        <p>Rob Snel Technische Groothandel is open on working days:<\/p>\n<ul>\n<li>Available by phone from 8:30 a.m. until 5:00 p.m. (on Friday until 4 p.m.)<\/li>\n<li>Collection\/delivery of goods: our warehouse is open between 8:00 a.m. and 5:00 p.m. (on Friday until 4 p.m.)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Rob Snel Metaal &amp; Techniek is open on working days:<\/p>\n<ul>\n<li>Available by phone from 8:30 a.m. until 5:00 p.m. (on Friday until 4 p.m.)<\/li>\n<li>Collection\/delivery of goods: our workshop is open between 07:30 a.m. and 4:00 p.m.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<span class=\"hidden-anchor\" id=\"collection-and-delivery\"><\/span>\n<div id=\"content-image-left-block_dec6eb14a38f41e91bbc74557e97ed5b\" class=\"content-image-left alignwide align-text-left is-position-left content_image_left\">\n    <div class=\"content-holder\">\n        <div class=\"wp-bootstrap-blocks-container\">\n            <div class=\"row\">\n                <div class=\"col-12 text-blue\">\n                    <h3>\n                        Collection and delivery                    <\/h3>\n                <\/div>\n                <div class=\"col-12 col-xl-3 content_image_left__image mb-4 mb-xl-0\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.robsnel.com\/wp-content\/uploads\/2022\/06\/afhalen-en-bezorgen-560x560.png\" title=\"afhalen en bezorgen\" alt=\"afhalen en bezorgen\">\n                <\/div>\n                <div class=\"col-12 col-xl-9 text-blue pl-xl-4\">\n                    <div>\n                        <p>By default, our products are delivered EX WORKS.<br \/>\nYou can collect the finished goods from us within opening hours.<\/p>\n<p>We can also deliver the goods (or have them delivered).<br \/>\nThe manner in which this is done depends on the volume and weight of the goods, the delivery address and the workload.<br \/>\nWe have our own van which we use for deliveries.<br \/>\nWe also use third-party courier services, such as GLS and PostNL.<br \/>\nPlease ask about the options and costs.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<span class=\"hidden-anchor\" id=\"catalogue\"><\/span>\n<div id=\"content-image-left-block_8a70b17038536be556d74f438dec858e\" class=\"content-image-left alignfull align-text-left is-position-left content_image_left grey-background\">\n    <div class=\"content-holder\">\n        <div class=\"wp-bootstrap-blocks-container\">\n            <div class=\"row\">\n                <div class=\"col-12 text-blue\">\n                    <h3>\n                        Product catalogue                    <\/h3>\n                <\/div>\n                <div class=\"col-12 col-xl-3 content_image_left__image mb-4 mb-xl-0\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.robsnel.com\/wp-content\/uploads\/2022\/06\/productcatalogus-560x560.png\" title=\"productcatalogus\" alt=\"productcatalogus\">\n                <\/div>\n                <div class=\"col-12 col-xl-9 text-blue pl-xl-4\">\n                    <div>\n                        <p>The product catalogue contains a detailed overview of the most important products we have in our product range. Not all products are included in our product catalogue. Can&#8217;t find a product in the catalogue? Please contact us.<\/p>\n<p>The current product catalogue contains information and technical drawings that are, for the most part, still up to date. <b>However, the catalogue has not been updated for a long time and is therefore in need of an update.<\/b> We therefore recommend you to use the catalogue as an indication of the options and visit the relevant product pages on our website for the most reliable information and technical drawings.<\/p>\n<p>You can also call or email us.<\/p>\n<p><strong><a href=\"https:\/\/www.robsnel.nl\/wp-content\/uploads\/2022\/06\/catalogus-rob-snel-technische-groothandel.pdf\" target=\"\u201d_new\u201d\" rel=\"noopener\">Download the Product Catalogue<\/a><\/strong><\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<span class=\"hidden-anchor\" id=\"terms\"><\/span>\n<div id=\"content-image-left-block_bd0f349823ac10bf505014994023c64b\" class=\"content-image-left alignwide align-text-left is-position-left content_image_left\">\n    <div class=\"content-holder\">\n        <div class=\"wp-bootstrap-blocks-container\">\n            <div class=\"row\">\n                <div class=\"col-12 text-blue\">\n                    <h3>\n                        General Terms and Conditions                    <\/h3>\n                <\/div>\n                <div class=\"col-12 col-xl-3 content_image_left__image mb-4 mb-xl-0\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.robsnel.com\/wp-content\/uploads\/2022\/06\/algemene-voorwaarden-560x560.png\" title=\"algemene voorwaarden\" alt=\"algemene voorwaarden\">\n                <\/div>\n                <div class=\"col-12 col-xl-9 text-blue pl-xl-4\">\n                    <div>\n                        <p>Our General Terms and Conditions apply to our products and services. We apply the General Terms and Conditions of the Metaalunie [Dutch Metal Industry Employers\u2019 Association]. These describe the mutual rights and obligations when doing business with each other.<\/p>\n<p>Ultimately, the purpose of the General Terms and Conditions is to provide clarity in advance in order to avoid discussions afterwards. We like clarity and satisfied customers.<br \/>\n<strong><br \/>\n<a href=\"https:\/\/www.robsnel.nl\/wp-content\/uploads\/2022\/06\/Metaalunievoorwaarden-2019-Engels.pdf\" target=\"\u201d_new\u201d\" rel=\"noopener\"><u>Download our General Terms and Conditions<\/u><\/a><\/strong><\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<span class=\"hidden-anchor\" id=\"returns\"><\/span>\n<div id=\"content-image-left-block_69864f8e5a6004e44823bfbe2497c76e\" class=\"content-image-left alignfull align-text-left is-position-left content_image_left grey-background\">\n    <div class=\"content-holder\">\n        <div class=\"wp-bootstrap-blocks-container\">\n            <div class=\"row\">\n                <div class=\"col-12 text-blue\">\n                    <h3>\n                        Returns                    <\/h3>\n                <\/div>\n                <div class=\"col-12 col-xl-3 content_image_left__image mb-4 mb-xl-0\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.robsnel.com\/wp-content\/uploads\/2022\/06\/retourneren-560x560.png\" title=\"retourneren\" alt=\"retourneren\">\n                <\/div>\n                <div class=\"col-12 col-xl-9 text-blue pl-xl-4\">\n                    <div>\n                        <p>Returning items is not a right. However, in some cases we will take back goods as a gesture of goodwill. We only do this if a number of criteria are fulfilled. However, no rights can be derived from this.<br \/>&nbsp;<br \/>For the return of goods, we are forced to charge processing costs.<\/p>\n<p><strong><a href=\"https:\/\/www.robsnel.nl\/wp-content\/uploads\/2022\/09\/Return-policy-Rob-Snel-01-06-2022.pdf\" target=\"\u201d_new\u201d\" rel=\"noopener\"><u>Go to our Returns Policy<\/u><\/a><\/strong><\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<span class=\"hidden-anchor\" id=\"privacy\"><\/span>\n<div id=\"content-image-left-block_14253c27f0b37e35401e934cfe466a12\" class=\"content-image-left alignwide align-text-left is-position-left content_image_left\">\n    <div class=\"content-holder\">\n        <div class=\"wp-bootstrap-blocks-container\">\n            <div class=\"row\">\n                <div class=\"col-12 text-blue\">\n                    <h3>\n                        Privacy Policy                    <\/h3>\n                <\/div>\n                <div class=\"col-12 col-xl-3 content_image_left__image mb-4 mb-xl-0\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.robsnel.com\/wp-content\/uploads\/2022\/06\/privacy-beleid-560x560.png\" title=\"privacy beleid\" alt=\"privacy beleid\">\n                <\/div>\n                <div class=\"col-12 col-xl-9 text-blue pl-xl-4\">\n                    <div>\n                        <p>In order to serve you, we need personal data from you. For example, to process an order, we need your name, phone number, email address and address details.<br \/>&nbsp;<br \/>We are extremely careful with your personal data, we do not keep it any longer than strictly necessary and we secure your data properly.<br \/>&nbsp;<br \/>What personal data we need, why we need it and how it is handled is described in our privacy statement.<\/p>\n<p><strong><a href=\"https:\/\/www.robsnel.nl\/wp-content\/uploads\/2022\/09\/privacy-statement-rob-snel-en-15-8-2023.pdf\" target=\"\u201d_new\u201d\" rel=\"noopener\"><u>Download our Privacy Statement<\/u><\/a><\/strong><\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<span class=\"hidden-anchor\" id=\"cookies\"><\/span>\n<div id=\"content-image-left-block_1fb8e9d79c7292e3811c5a8f53c709b5\" class=\"content-image-left alignfull align-text-left is-position-left content_image_left grey-background\">\n    <div class=\"content-holder\">\n        <div class=\"wp-bootstrap-blocks-container\">\n            <div class=\"row\">\n                <div class=\"col-12 text-blue\">\n                    <h3>\n                        Cookie policy                    <\/h3>\n                <\/div>\n                <div class=\"col-12 col-xl-3 content_image_left__image mb-4 mb-xl-0\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.robsnel.com\/wp-content\/uploads\/2022\/06\/cookies-560x560.png\" title=\"cookies\" alt=\"cookies\">\n                <\/div>\n                <div class=\"col-12 col-xl-9 text-blue pl-xl-4\">\n                    <div>\n                        <p>When you visit our website, a cookie is set on your computer, tablet or mobile phone.<\/p>\n<p>A cookie is a file with digital information that identifies you as a unique visitor to our website and other websites.<br \/>\nThere are three types of cookies: functional, analytical and tracking cookies. During your first visit to our website, you can indicate which cookies you do and which you do not allow. If necessary, you can make changes at a later stage.<\/p>\n<p>Our privacy statement sets out how we deal with cookies.<\/p>\n<p><strong><a href=\"https:\/\/www.robsnel.nl\/wp-content\/uploads\/2022\/09\/privacy-statement-rob-snel-en-15-8-2023.pdf\" target=\"\u201d_new\u201d\" rel=\"noopener\"><u>Download our Privacy Statement<\/u><\/a><\/strong><\/p>\n<p>If you want to adjust your cookie preferences, please click on the following link:<\/p>\n<p><strong><a href=\"\/cookie-policy\">Adjust cookie preferences<\/a><\/strong><\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<span class=\"hidden-anchor\" id=\"disclaimer\"><\/span>\n<div id=\"content-image-left-block_ceab3148f3738fbc8b079a3c7b53d1ff\" class=\"content-image-left alignwide align-text-left is-position-left content_image_left\">\n    <div class=\"content-holder\">\n        <div class=\"wp-bootstrap-blocks-container\">\n            <div class=\"row\">\n                <div class=\"col-12 text-blue\">\n                    <h3>\n                        Disclaimer                    <\/h3>\n                <\/div>\n                <div class=\"col-12 col-xl-3 content_image_left__image mb-4 mb-xl-0\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.robsnel.com\/wp-content\/uploads\/2022\/06\/disclaimer-560x560.png\" title=\"disclaimer\" alt=\"disclaimer\">\n                <\/div>\n                <div class=\"col-12 col-xl-9 text-blue pl-xl-4\">\n                    <div>\n                        <p>Although we do our utmost to keep our website continuously updated and free of errors, we cannot guarantee that the information on our website is 100% accurate. Therefore, we do not accept any liability for the consequences of decisions based on the information on our website.<br \/>&nbsp;<br \/>We would like to draw your attention to the fact that the content of our website is subject to intellectual property rights.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":31,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.robsnel.com\/wp-json\/wp\/v2\/pages\/4868"}],"collection":[{"href":"https:\/\/www.robsnel.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.robsnel.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.robsnel.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.robsnel.com\/wp-json\/wp\/v2\/comments?post=4868"}],"version-history":[{"count":1,"href":"https:\/\/www.robsnel.com\/wp-json\/wp\/v2\/pages\/4868\/revisions"}],"predecessor-version":[{"id":22828,"href":"https:\/\/www.robsnel.com\/wp-json\/wp\/v2\/pages\/4868\/revisions\/22828"}],"wp:attachment":[{"href":"https:\/\/www.robsnel.com\/wp-json\/wp\/v2\/media?parent=4868"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}